Volume 3, Issue 4 (Winter 2000)
J Arak Uni Med Sci 2000, 3(4): 6-11 |
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Bayati A. Reviewing Patients Satisfaction of Provided Services for Them Hospitals Subsidiary to the Arak Medical Sciences University. J Arak Uni Med Sci 2000; 3 (4) :6-11
URL: http://jams.arakmu.ac.ir/article-1-6636-en.html
URL: http://jams.arakmu.ac.ir/article-1-6636-en.html
School of Nursing and Midwifery, Arak University of Medical Sciences, Arak, Iran.
Abstract: (1362 Views)
Patients satisfaction is a concept that in medical cares is very important today. Certainly, medical cares provided for patients aren’t in high quality in general. Present survey is an analytical- descriptive study with the purpose of determining satisfaction degree of hospitalized patients from provided services. The sampling was made by calssifies random method with appropriate allocation, 2400 hospitalized patients from all subsidiary hospitals which had been chosen by simple random method were subjected for this study. Study tools were some questionnaires consisting 87 questions in the field of provided services in different hospitals units that were completed by interviewing with patients. The data analyzed by T. test statistical method, variance analysis, multiple average , X2 and central indications. The results indicate that there is a meaningful difference between satisfaction over age hospital in Amir Kabir hospital, Taleghani -H hospital, Ashtians hospital, Imam Sajjad hospital and Tafresh Valfajr hospital. In compare with satisfaction average several hospitals. Subsidiary to the Arak Medical sciences University there is a statistical difference (p=0.04) and the more satisfaction is attributed to the Arak Amir Kabir Hospital. Between satisfaction average of training and treatment units there was no meaningful difference. Between the number of hospitalization times and the number satisfaction average there was a reverse relationship. By comparing between patients satisfaction average from similar units of several hospitals statistical tests show a difference between nursing and obstetrical units in hospitals (p<0.05). Also by comparing between of similar units in hospitals , satisfaction average of newborn units (p<-0.04) and infants units P<0.05 was shown a meaningful difference. Consequently, patients satisfaction degree of hospitals was different that due to high capacity of nursing and midwifery cares, the major reason for this difference is difference in degree of expressing satisfaction with those units
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